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About us:
MightyScout is a fully-remote tech company bulding an influencer marketing platform that hundreds of agencies and brands rely on. We power influencer campaigns for brands like Tonal, Monster, and Whoop to amplify their reach using social media influencers.
Our team works from almost every continent, primarily in Asia, Europe, South America, and North America.
We've found that some of our best hires for customer-facing roles are actually ex-teachers, and one of our Founders lives in Tokyo, so we're searching for more people with similar backgrounds. Please note that we can't provide working visas at this time.
Your role:
This is a remote role but with working hours tailored to the Japan Standard time zone. You will be responsible for doing demo calls and onboarding new clients onto the product, guiding them on the benefits to their company, solving customer requests, and any issues that may come up via live chat support or email.
Responsibilities:
- Take customer calls/emails/chats to provide accurate and helpful answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and actively helping them solve their problem.
- Assist them with using MightyScout. Clearly understand and communicate the product's capabilities.
- Identify customer needs, clarify their requests, and research every issue to provide solutions and/or alternatives.
- Provide demo calls to potential customers to help them understand the product and how it can benefit their business.
- Additional administrative tasks assigned on an ad hoc basis.
- Continuously improve at your role by reading and learning best practices from other software companies and leaders.
What we're looking for:
- Tech savvy with ability to learn quickly, troubleshoot technical issues, and navigate new software platforms and tools.
- Experience in customer support/sales or a related role, including video calls.
- Experience with Docs, Excel, Slack, and Notion.
- Proficient in the English language, both written and verbal. Someone who has great communication skills.
- Great active listening skills and exceptional interpersonal and rapport building skills.
- Strong problem-solving abilities and attention to detail.
- Empathetic, willing and caring enough to go the extra mile for customers.
Be sure to mention "Happy Scout" anywhere in the application when applying so we know you read this entire listing. Applications that do not mention this will not be seen based on filters applied by our system.
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