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About us:
MightyScout is a fully-remote tech company building an influencer marketing platform that hundreds of agencies and brands rely on. We power influencer campaigns for brands like Tonal, Monster, and Whoop to amplify their reach using social media influencers.
Our team works from almost every continent, primarily in Asia, Europe, South America, and North America.
One unique thing about us, you'll learn a lot by working closely with the Founders. We'll help you systematize the recurring parts of the role so you can focus on what matters most — building relationships with customers and helping them get the most out of MightyScout.
Please note that we can't provide working visas at this time.
Your role:
This is a fully remote role with working hours tailored to the Eastern Standard Time (EST) zone. You will be responsible for doing demo calls and onboarding new clients onto the product, guiding them on the benefits to their company, solving customer requests, and any issues that may come up via live chat support or email.
Responsibilities:
- Take customer calls/emails/chats to provide accurate and helpful answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and actively helping them solve their problem.
- Assist them with using MightyScout. Clearly understand and communicate the product's capabilities.
- Identify customer needs, clarify their requests, and research every issue to provide solutions and/or alternatives.
- Provide demo calls to potential customers to help them understand the product and how it can benefit their business.
- Meet with customers regularly to build strong, lasting relationships.
- Additional administrative tasks assigned on an ad hoc basis.
- Continuously improve at your role by reading and learning best practices from other software companies and leaders.
What we're looking for:
- Tech savvy with ability to learn quickly, troubleshoot technical issues, and navigate new software platforms and tools.
- Proven experience at an influencer marketing company, an ecommerce SaaS, or the equivalent.
- Experience in customer support/sales or a related role, including video calls.
- Experience with Docs, Excel, Slack, and Notion.
- Proficient in the English language, both written and verbal. Someone who has great communication skills.
- Great active listening skills and exceptional interpersonal and rapport building skills.
- Strong problem-solving abilities and attention to detail.
- Empathetic, willing and caring enough to go the extra mile for customers.
You'll be a good fit if:
- You're independent and proactive.
- Able to thrive in an isolated/remote environment.
- Able to work with minimal meetings. We do async meetings using video, supplemented by occasional regular meetings or co-working sessions as necessary (leveraging tools like Slack, Loom, Trello, and Notion).
- Able to write (a lot): willingness to over communicate in writing.
- You're organized and detailed.
- You're comfortable iterating on your workflows and tracking metrics like response time, customer satisfaction, and onboarding success.
- Willing to help with various aspects of supporting customers, without considering any task beneath you. This ranges from answering chats and running demo calls to occasional admin work.
Perks:
- Competitive salary.
- Flexible work environment, with a focus on creating a balanced work-life dynamic.
- Direct mentorship from the founders, offering a unique opportunity for professional growth.
- A collaborative culture that values each team member's contributions.
Be sure to mention "Happy Scout" anywhere in the application when applying so we know you read this entire listing. Applications that do not mention this will not be seen based on filters applied by our system.
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