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About us:
MightyScout is a fully remote company working on an influencer marketing platform that hundreds of agencies and brands rely on. We power influencer campaigns for brands like Tonal, Monster, and Whoop to amplify their reach through influencers.
The team works from almost every continent, primarily in Asia, Europe, South America, and North America.
Your role:
This is a remote role but with working hours tailored to the US Pacific time zone. You will be responsible for doing demo calls and onboarding new clients onto the product, guiding them on the benefits to their company, solving customer requests, and any issues that may come up via live support on chat or email. You must be able to write and speak both English and Spanish fluently.
Responsibilities:
- Take customer calls/emails/chats to provide accurate and helpful answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and actively helping them solve their problem.
- Assist them with using MightyScout. Clearly understand and communicate the product's capabilities.
- Identify customer needs, clarify their requests, and research every issue to provide solutions and/or alternatives.
- Provide demo calls to potential customers to help them understand the product and how it can benefit their business.
- Additional administrative tasks assigned on an ad hoc basis.
- Continually improve at your role by reading and learning best practices from other software companies and leaders.
Requirements:
- Bilingual, fluent in English and Spanish (speaking and writing).
- Tech savvy with ability to quickly learn, troubleshoot technical issues, and navigate new software platforms and tools.
- Proven experience in customer support/sales or a related role, including video calls.
- Working knowledge and experience with using customer service software tools like Intercom/Crisp/Zendesk is preferred.
- Experience with Docs, Excel, Slack, and Notion.
- Proficient in the English language, both written and verbal. Someone who has great communication skills.
- Great active listening skills and exceptional interpersonal and rapport building skills.
- Strong problem-solving abilities and attention to detail.
- Empathetic, willing and caring enough to go the extra mile for customers.
Be sure to mention "Happy Scout" anywhere in the application when applying so we know you read this entire listing. Applications that do not mention this will not be seen based on filters applied by our system.
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